The extension can never, however, be as quick as your router, so that is all it means. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Step 5. Press the power button on the back of the disc to switch the disc off. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. I have one of mine connected to an 8 port switch! Plug in your Wi-Fi Disc next to your Business Smart Hub 2. This is similar, but without using the BT Smart Hub 2. Dont use another power adapter. Connect it with the WAN port on the BT hubs back. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. Step 2. Find the best location for you Complete Wi-Fi Disc | BT Business Tap Save to confirm the modification or change the settings. Also, it's an impressive piece of kit on paper. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. I have gone through the set up procedure multiple times with the same end results. 1. Go to your nearest store or order a new shop online for new cables. Press POWER on the device again to turn the hub on. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". @JimWooly21Thanks for posting and welcome to the BT.com community forums. This will guide you through the set-up and suggest the best location for your disc. If the problem continues please contact the helpdesk. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Wonder if any one else has had this problem? Youve found a great location for your Wi-Fi Disc. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Power off disks that are not directly connected to a hub (router). Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Pair the complete WiFi disc to the hub again. There has to be a reason for this happening. Mode 1 setting offers you the best performance with the optimal speed and range. Do not use it if it is damaged to prevent danger. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Now, if you face this problem, you can follow the detailed steps in our tutorial. My BT app has been intelligently updated to be your perfect Wi-Fi companion. 20h43. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. 15h30. There's one in your Hub box. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. If you're a new customer, we'll have created your BT ID when you joined. There's one in your Hub box. Within two minutes, follow the instructions on your device to connect. If the speed gets slow, you must adjust the position after setup. But here is the best part. This will guide you through the set-up and suggest the best location for your disc. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. 29-01-2019 Try moving the disc closer to the one connected directly to your hub (router). Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. BT WiFi is for users who must put up with patchy WiFi spots. Step 3. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. on Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. You can do this from the Settings menu or manually turn each disc off then on. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. No action required - it takes approximately 60 seconds to fully turn on. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Take a look at the video and information below about getting set up. Then, you connect the Ethernet cable's other end to the BT hub. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. The disc range also depends on its working surroundings and location. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Step 3. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. These easy steps will quickly have you up and running. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. If it shows blue light, the location it tells you is excellent. There's one . Ideally, try moving the disc closer to the one disc connected directly to your hub (router). >. Use the disc location checker in the My BT app to find the best location for your disc. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. Not got the app? Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. I can't install an add-on disc. You can then use the lan port on the remote disk to connect other devices to your network. You must also set up Smart Hub 2 for BT disc to get faster. If you don't have this or want to know more see What is a BT ID and how can I get one? The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. Plug your Wi-Fi Disc into a power socket and turn it on. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). You can do this from the Settings menu or manually turn each disc off then on. How do I set up Complete Wi-Fi? | BT Help Step 4. How to Know if there is a problem with the BT Disc Setup? If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. 17-08-2019 If you get any future issues post back and let us know. Another way you can use for BT Wifi discs setup is to use a mobile app. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. Whole Home Wi-Fi from BT on the App Store What's the Admin Password, and Why do I Need it? Once done, unplug the device from the power and move it to the recommended place through the app as step 1. Step 1. Maintain the rooms temperature from 0 to 40 degrees Celsius. Is there another way to pair it without connecting to the router by Ethernet cable? Go to your nearest store or order a new shop online for new cables. The LED is permanently red and the new disc doesn't appear in the app. They will support you in checking the whole device's status and fixing its potential problems. Does BT Wifi disc require a physical ethernet connection to work? Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Do you want to learn how to set up a BT WiFi disc with simple steps? The quickest and easiest way is by using the BT Business app. Next, you must plug the BT disc into the socket. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. 0 Ratings. Step 5. What's the Admin password and why do I need it? BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help Ask questions and share tips with other people 24 hours a day. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. So you can check our upcoming post for more details! Step 4. Does the disc have to connect via ethernet? Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). You can consider this method as the last resort, even if your Shaw modem flashing green. Step 2. You'll need to update your wireless devices with the new details. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? Ask for support from BT team if you have issues. Set up the BT disc through an Ethernet cable. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. What to Do if I have Issues Setting the BT Disc Up? You may want to adjust the position after set-up if your speeds are slow. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Hi@gibbylinkswelcome to the community and thanks for posting. Plug the internet cable into the modems LAN 1 outlet. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. The extension will typically alert you if you are too near or too distant from the router. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable.